All data not syncing

Q & A
#1

Don’t know if I’m missing something obvious, but I have one important data field that I cannot get to sync with Scrivener.
Here is my question:
If I remove current sync and re-sync (as I read here that some people do when they have sync errors), will that destroy any of my metadata? I would assume not (since that metadata exists in either Scrivener, or AT3, or both), but don’t want to risk it.

What do you think?

#2

It might be best if you contact support at support@timeline.app with the details and we might be able to work out why your data field is not syncing.

Otherwise, if you wish to remove the current sync and re-sync, this shouldn’t remove the metadata, however we would suggest making backups of both your Aeon Timeline and Scrivener projects before you do so, just in case.

#3

Thanks, Jess.
I appreciate the input.