Attachments keep popping up in json export

Mac & Windows (Desktop)
,
#1

i thought i deleted all image attachments from my timeline, yet they keep popping up in the exports?

when i exported it at first, it prompted me for the attachment path. i then went back and deleted all images from characters. now it doesnt prompt me for that, but a folder named “attachments” still appear when i export json, with my old, deleted images. how come?

#2

Hi @Tofutush, thanks for reporting this. We had a couple of questions to help us investigate and narrow down the issue:

  1. Could you let us know what version of the app you’re using? You can find this under Aeon Timeline > About Aeon Timeline on Mac, or Help > About Aeon Timeline on Windows.

  2. Can you try exporting into a new, empty folder and confirm if the deleted attachments still appear? Exporting into a clean folder will help make sure exported attachments aren’t mixed in with any existing folders.

#3

Aeon Timeline
Version: 3.4.23
Shell Version: 3.4.23
Opening Mode: about.editor
Operating System: Windows 10
Device Model: ASUS Vivobook S 14 S5406SA_S5406SA

yes they still appear

#4

Hi @Tofutush, thanks for your response.

Unfortunately we haven’t been able to reproduce the issue on our end. There was a bug in a previous version of the app related to this, and it’s possible if images were removed before it was fixed that the attachments have remained in somehow.

Would you be able to send us a copy of your timeline file at support@aeontimeline.com so we can investigate further? If the file contains sensitive information or is quite large, we’d suggest making a copy and then trimming it down so it only contains one or a few of the characters with the problematic attachments.

Thanks again for your help tracking this down.