Can no longer get in my Aeon timeline account, so timeline is read only

Bug Reports
#1

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Platform & OS Version

Platform: window

Aeon Timeline
Version: 3.1.6
Shell Version: 3.1.6
Opening Mode: Read-only
Operating System: Windows 10
Device Model: XPS 15 9575f

Problem Description + Screenshots

Provide a detailed description of the bug that you encountered. Please include any screenshots that are relevant.

I’ve not used Aeon timeline for a couple of months. When I opened the app, it offered the 14 day trial, etc. I selected that I already have an account, entered my e-mail, and then the “account-id” from the e-mail I received when I purchased the product.

I then receive an error message that: “the account id you entered is already associated with a different e-mail address.”

It happens every time I open the app, and I already tried re-downloading and re-installing. I will send an e-mail with the e-mail address and account id I am using.

#2

I replied to your email about this, you originally had a typo in your email address when you first activated it, so it then wouldn’t let you use the correct one. I have updated our records and it should work for you now.