Crash when app is not installed on primary drive

Platform & OS Version

Platform: Windows
OS Version: 10
OS Language Setting: English

App Version

Version: 3.0.13
Application Shell: 3.0.12

Problem Description + Screenshots

Application crashes when not installed on C: drive and trying to login to account or open timeline.

Steps to reproduce

Install app to drive F: (should crash on any that is not C:)
Launch app.
Either :

  • Choose login to account, enter credentials, confirm, crash (after this, the application will always crash on launch)

  • Try to open timeline file, crash (did not test if app kept crashing on relaunch)

  • Are you able to reproduce this bug reliably? Yes

  • Can you make this bug happen with a clean timeline file? Did not test

  • Does it only happen with a specific timeline file? Did not test. Not applicable in one case.

Thanks for reporting this, we have passed it onto our development team to look at, and they will contact you if they need more information.