How to submit bug reports

Hi all,
This category has been setup with a template for new posts to make it easier for you to provide the information we need from your bug report.

Please fill out as much information as you can using the provided template.

The more detailed you can be, and the clearer your step-by-step instructions, the quicker we will be able to reproduce your issue and either suggest a workaround or implement a fix.

You can of course delete the instructional elements of the template as you go, so that your final post is as clean as possible.

Thanks,
Matt

Crashes on opening, or on opening an older file.

Hi @sea,

Sorry you are having problems opening your files.

Are you able to post a new post about it in the Bug Reports category or email us at support@timeline.app with more details about what the issue is?