I have 19 locations in my Aeon Timeline, I can see them in events and click on item to view info on it in the Inspector, but my sidebar item locations is empty but they are clearly in the system. Also when click add location nothing happens. Anyone know what is happening. (Were there before.)
I fixed this by deleting the corrupted sidebar item and readding it.
When readded had to choose how to handle existing data for deleted types and assigned them back to locations and they appeared and everything is good. Had same problem with character groups where could not create new items in the sidebar and did the same. Key area to check is this one.
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Hi,
Glad to hear that you managed to fix this.
Could you see if you have a backup copy of the file prior to you fixing it? You can check your backups via Tools → Manage Backups. When restoring an older version, you will be prompted to ask where to save it - just be careful to give it a new name and not overwrite the current version.
If you do have a backup, it would be great if you could email the file to support@aeontimeline.com so that we can investigate and understand what was happening in this case.
Thanks,
Matt
Sorry do not have a backup, but when was corrupted cold not add entries from sidebar for locations and filters showed zero for locations as well.