Timeline "unable to update sync status"

Mac & Windows (Desktop)
,
#1

Hey folks – I’m seeing the following error message when I try to sync between Timeline and Ulysses:

“Something went wrong and we are unable to update your sync status.”

This was working just last week. I was going to file a bug, but was unable to successfully repro with a different Timeline – it sync’ed fine to the same Ulysses folder with which another project had failed.

So it must be me. Over the weekend, I was working in Timeline on both the iPad and Mac (and Ulysses on both). In particular, on iPad I did significant adding, removing, and reordering of scenes. This morning on the Mac, I think I tried to sync Timeline and Ulysses before Timeline had fully caught up with the work I’d done on the iPad.

Are there ways to look for issues or to clean up problems?

Thanks,
Steve

Platform & OS Version

Platform: Mac
OS Version: Mac OS X 15.5.0

Platform: iPad
OS Version: iPadOS 18.5

App Version

Mac

Version: 3.4.23
Shell Version: 3.4.23

iPad

Version: 3.4.23

#2

Hi @raoulesteban I’m very sorry about the delay in getting back to you about this.

Are you still having problems syncing your timeline file with Ulysses? If so, we might need to dig into the file to see what’s going on in the background.

If you’re comfortable with doing so, could you please email a copy of your timeline file to us at support@aeontimeline.com

Thanks!