Unable To Print

Bug Reports
#1

To help us respond to your bug report as efficiently as possible, please fill out the follow template (and delete all instructions)

Platform & OS Version

Platform: Mac | Windows | iPhone | iPad
OS Version: MacOS 11.6 - Big Sur
OS Language Setting: English

App Version

Version: 3.0.13
Application Shell: 3.0.13

Problem Description + Screenshots

When attempting to print, receive error “An error occurred when generating a preview of the printed document.” This is in Spreadsheet View.

Steps to reproduce

File → Print

  • Are you able to reproduce this bug reliably? Yes.
  • Can you make this bug happen with a clean timeline file? Yes.
  • Does it only happen with a specific timeline file? No.

CleanShot 2021-11-10 at 08.22.36@2x
CleanShot 2021-11-10 at 08.22.36@2x1772×1868 120 KB

If there is a file that is particularly relevant to your bug, it is usually much faster for us to diagnose and fix bugs (and potentially repair files) if you can send them to us.

Please follow these steps:

  1. Finish posting this bug report to the forum
  2. Send an email to support@timeline.app, including:
    • A one-line summary of the issue
    • The URL of your post
    • Your timeline file, as an attachment
#2

Timeline file was emailed.

Please let me know the estimated time for a response.

Thank you.

#3

Thanks, we received the file.
It looks like the issue is something to do with the last two relationship columns, if you remove them, then it will print. The development team will investigate and provide a fix next week.

#4

Removed the last two relationship columns and am still unable to print. Also removed ALL relationships. Still unable to print.

#5

Sorry that didn’t help you be able to print, while we were able to replicate your initial problem, removing the columns enabled us to print the file.
We do have it is a priority to look at this week, so hopefully we will have a fix for it soon.